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Quality Policy

QUALITY POLICY


A fundamental principle of our company is to achieve customer satisfaction and trust through fulfilling their specified requirements and expectations regarding quality, both before and, most importantly, after the sale or installation of products and services.


PENTAGON S.A. is committed to consistently meeting the stated needs of its customers by trading products and providing high-quality services, delivering products and services in the agreed quantities, at the agreed time and place, and at the most advantageous possible cost, while complying with all applicable legal and regulatory requirements in Greece and abroad.


PENTAGON S.A. achieves the above through:

  • Establishing quality objectives within the framework of its business planning and continuously monitoring, measuring, reviewing, and adjusting critical parameters and processes related to these objectives by Top Management.
  • Identifying and providing all necessary resources to ensure uninterrupted, efficient, and effective operations.
  • Delivering comprehensive solutions through the continuous development and expansion of its existing range of products and services.
  • Supplying products that comply with international specifications and standards, sourced from manufacturers operating in accordance with internationally recognized standards.
  • Maintaining excellent and stable relationships with suppliers of products and services.
  • Ensuring a high level of employee satisfaction by providing continuous training and a professionally suitable, safe, and healthy working environment.
  • Continuously striving to improve products, services, and processes, which constitutes a primary concern and guiding philosophy for every member of the organization.
  • Implementing and maintaining a Quality Management System in accordance with the International Standard ELOT EN ISO 9001:2015.


Key Characteristics of the Quality Management System:

  • Compliance with all applicable legal and regulatory requirements.
  • Continuous improvement of the effectiveness of the Quality Management System.
  • Optimal management and utilization of resources.


Every employee is responsible for ensuring quality throughout all company activities. To this end, the company is committed to ensuring that all employees, according to their responsibilities, are informed about the Management System and perform their duties based on objective evidence and in accordance with established rules and procedures. Processes and activities that do not guarantee the achievement of the defined objectives are immediately suspended by the responsible personnel, root cause analyses are conducted, and the necessary corrective and improvement actions are defined and implemented.

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On Behalf of Managemen